Your own web team, without the payroll

In plain terms

You get a named person who owns your website and the people to do the work: design, development and updates. Each month we plan what to do, and anything urgent goes first. The cost is fixed monthly, so you can plan for it, and you do not have to hire or chase freelancers.

The problem this solves

Many businesses end up with a website nobody owns. One freelancer built it, another fixes things, the person who set up the hosting has left, and when something breaks you spend a day working out who to ask. Small changes wait for days, and bigger ideas never start because nobody is planning them.

A full-time hire is too much for most businesses at this stage, and a pile of freelancers is hard to manage. A dedicated team sits between the two. You get one point of contact, steady work every month and a plan.

What is included

• A named account manager who knows your business, your site and your priorities.
• A monthly work plan. At the start of each month we agree what to work on, in order, and you see the plan before work begins.
• Priority help. When something breaks that stops leads or sales, such as the site being down or a form not working, it goes to the front of the line.
• Design, development and updates on call: new pages, changes to existing pages, small features, fixes and improvements.
• Maintenance and security. Updates, backups, monitoring and monthly form tests are included, so you do not need a separate plan.

How a month works

1. We look at what you want done, what is urgent and what can wait, and agree the month’s list.
2. We work through the list. Urgent problems interrupt it.
3. You get a short summary of what was done, what is next and anything we need from you.
4. We review the plan with you regularly and change it as the business changes.

Kickoff happens in the first two weeks. After that you get a plan every month.

What counts as urgent

Anything that stops leads or sales: the website is down, the contact form is not sending, the booking page shows an error or checkout fails. We handle those first, whatever else is planned.

How this differs from a maintenance plan

A maintenance plan keeps the site healthy. The dedicated team does that and adds an account manager, ongoing project work and priority help. If you only need upkeep, the maintenance plan costs less and is enough. If you want the site to keep improving and one person to own it, choose this one.

If you stop working with us

Everything stays in your name: the domain, the hosting, the files and the accounts. We hand over access and our notes so the next person can pick up without starting from zero.

What we need from you

• One decision-maker who can approve the monthly plan.
• Access to the site, hosting and the tools it connects to.
• Quick answers when we ask a question, so work does not sit waiting.

Who this suits

Businesses that change their website regularly, want someone accountable for it and prefer one predictable monthly cost to being billed for every small task.