Website maintenance, handled

In plain terms

We keep your website updated, secure, backed up and online, and each month we test your contact forms so a broken one does not cost you leads. You pay one fixed monthly price and get a short report, with no surprise invoice.

Why websites need looking after

A website is not finished when it launches. The software under it gets updates all the time, and many of them fix security holes. A site left alone falls behind: plugins stop working together, forms break unnoticed and pages slow down. Attackers look for sites that have not been updated because those are the easiest to get into.

The damage is usually quiet. A form stops sending emails for three weeks. A page shows an error to people on one kind of phone. You find out when a customer tells you, or when you notice the calls have dropped.

What we do every month

• Update the software, plugins and themes your site runs on, and check that nothing broke afterwards.
• Watch for signs of attack and known problems, and fix what we find.
• Keep backups so we can restore the site if something goes wrong.
• Check around the clock that the site is online, and act when it is not.
• Send a test through every form, and check that the message arrives where it should. We also check phone links and booking buttons.
• Send a one-page report in plain language: what we updated, what we found, what we fixed and anything you need to decide.

If something goes wrong

If a site on a plan gets hacked, we clean it, restore it from a backup and close the gap that let the attacker in. If the site goes down, we find the cause and fix it. You do not need to know what caused it. You need one number to call or one address to write to.

Getting started

1. You tell us where the site is hosted and what it runs on, and we check what state it is in.
2. We scope the plan with you, including what counts as a content change, and give you a fixed quote.
3. In the first week we set up backups, monitoring and the monthly tests, and fix anything urgent.
4. After that we do the monthly work and send the report.

The site does not need to have been built by us. Most sites we maintain were built by someone else. We work on WordPress, Shopify, Webflow, Squarespace, Wix, GoDaddy and custom sites.

What we need from you

• Manager access to the site and hosting. You stay the owner.
• The name of someone who can approve changes.
• A list of anything that must never break, such as a booking system or a payment page.

What a plan does not include

A maintenance plan is upkeep. It keeps the site working and safe, and it does not cover a redesign or large new features. If you want regular design and development work as well, that is the Dedicated Maintenance Team, and we will tell you which one you need.

Who this suits

Any business whose website brings in inquiries or sales and has nobody on the team responsible for it. If the site is how people find and contact you, someone should check it every month.